How to Lodge a Complaint

If you have a complaint or feedback regarding our products or services, please contact us using the details below or complete the complaint form.

Our Commitment

Prompt Resolution

We aim to resolve most complaints fairly and efficiently within 7 business days wherever possible.

Transparent Process

We will keep you informed throughout the investigation and provide updates on the progress of your complaint.

Not Satisfied?

If you are not satisfied with our response, or we are unable to resolve your complaint within 30 days (or 21 days for hardship-related matters), you may contact the Australian Financial Complaints Authority (AFCA).